1. In warranty period can I request to change to the process that has been customized?
During the warranty period if the changes you require are simple and does not affect the structure of the program, we will support free of charges. If your changes affect the structure of the program, you will have to pay additional costs for such changes, which will be calculated on the basis of the actual workload with private support policies.
2. When purchasing Customized products, to within which time was I allowed to modify the software?
When deploying Customized software, you may require editing software according to specific requirements of your company during the time that EFFECT technical staffs make survey and map software functional specifications. After this time the significant costly request can generate additional cost.
3. How the Customization can be done by EFFECT?
Once the minutes of the functional specification of the software have been agreed and signed, EFFECT will perform the Customization at the office of EFFECT. Depending on the workload and complexity, the Customization period will be different. After finishing the Customization, EFFECT will install the program in the client's office. During the testing time, the software will continue to be customized directly to customers’ requirements in accordance with the actual work.
4. During use, if an expected problem arises, how do I do?
During the warranty and maintenance period, and if there are any arising issues concerning EFFECT software that you are using, different cases need different support policies, as follows:
- If you are using the standard products, and the issues arising are due to the changes in new accounting policy, you can go to EFFECT website to download the most updated files.
- If you use the Customized products, and the issues arising is due to changes in new accounting policies or emerging issues related to the use of the software, you can contact the warranty and maintenance department in EFFECT directly for assistance.
- If the problems arising are due to the requirements of your company, you can contact the business department in EFFECT for detailed advice for each problem.
5. I subscribed to buy more workstations for EFFECT- Standard that I am using, but I still can not install those workstations, how do I do?
If the workstations can not access the software you can check the following factors:
- Internal network system: Whether the server and the workstations are connected or not.
- You have shared program folder on the server under Full Control mode for the users of the workstations or not.
- If you have fully implemented the above steps, still the workstations can not access the program you can contact our technical department for assistance and support via the Internet. In case your company does not have an Internet connection you can request support directly to your company at the cost of 500,000 VND/ shift + travelling and accommodation costs (if any).
6. My computer does not show Vietnamese font on EFFECT software, how should I do?
If you have followed the instructions but still can not achieve Vietnamese font, you can contact our technical department for installation support via phone or Internet.
7. I have downloaded EFFECT Standard software but still can not install it, can EFFECT support me?
If you can not install EFFECT software, you can contact our technical department for assistance and support via the Internet. In case your company does not have an Internet connection you can request support directly to your company at the cost of 500,000 VND/ shift + travelling and accommodation costs (if any).
8. I am using EFFECT Small, I want to upgrade to EFFECT Standard. How am I supposed to do?
To upgrade to EFFECT Standard - just click here to download the software and instructions to convert your data.
9. I am using other accounting software, if I switch to EFFECT software, will the data in the old software version be transferred along?
When you choose to purchase Customized products, EFFECT has the support policy of transferring data from the old software to EFFECT software for free. Depending on how detailed the data is, you may need to export data from old software to Excel to add more additional factors before EFFECT technical staff performs the data input into EFFECT software.
10. If I select Customized products according to the requirements, how long does it take to complete the software?
The implementation schedule of Customized products according to specific requirements of the business depends on the complexity of the requirements and the concentration of corporate human resources for the project. Typically a project will last from 01 to 04 months for accounting version and from 04 to 06 months for ERP software.
11. I am using Customized software and need to create some forms of management reports, can EFFECT’s support policies help?
You can contact us directly to make a claim about the need to create additional reports.
- If your software is still in warranty / maintenance period, you simply report to EFFECT’s technical staffs, they will assist you to create the forms. In case of complex reports which take time to design, you have to pay extra cost. This cost will be calculated on the basis of the actual workload with private support policies.
- If your software is no longer in warranty / maintenance period, you'll need to contact the sales department for advice.
12. When there is a change in accounting policy, what should I do to update it?
- If you are using Standard software, you can go to EFFECT website to download the most updated version to update the software you are using.
- If you are using Customized software, please contact EFFECT technical staffs for direct support.
- In case your software is no longer in warranty / maintenance period, please contact sales department for counseling support.
13. I want to Customize to add Sales module to the Standard version? Is it possible?
The Standard version is updated with new functions only when there is a change in accounting policy. If you need to customize to your own request, you need to buy EFFECT version 2.0 or higher.
14. When purchasing EFFECT products, how am I supported to use the software?
Depending on different product lines, EFFECT’s support service will be different. You can refer to the details of the EFFECT’s support policy here.
15. There are 3 people in my accounting department, which accounting product line should I choose?
With the number 3 you can use starting EFFECT Standard, EFFECT Standard2, EFFECT Standard2 +. However, if you have plenty of company management requirements according to your own specific requirements, you need to choose Customized versions such as EFFECT 2.0, EFFECT 3.0 or EFFECT 4.0 and EFFECT 5.0.
16. How should the hardware be equipped when I have needs to use the Standard versions?
With EFFFECT Standard, you need a minimum configuration as follows:
- Server: Minimum configuration CPU 1.5 GHz, 512MB RAM, 20G HDD free, Windows XP operating system or higher.
- Workstations: Minimum configuration CPU 1.5 GHz, 512MB RAM, 5GB free HDD. Operating system Windows XP or higher.
- Intranet 100Mbps.
- Laser or dot matrix printers, UPS for computers.
With EFFECT Standard2, EFFECT Standard2 +, you need a minimum configuration as follows:
- Machine Homepage: minimum configuration CPU 1.8 GHz, 1GB RAM, 30G HDD free, Windows XP operating system or higher.
- Workstations: Minimum configuration CPU 1.5 GHz, 512MB RAM, 5GB free HDD. Operating system Windows XP or higher.
- 100Mbps internal network.
- Laser or dot matrix printers, UPS for computers.
17. What should I prepare when I have needs to use Customized products?
Before using customized products, you need to prepare the following requirements:
- Process management according to specific requirements.
- Requirements when using the utility program.
- Reporting system of governance.
- Other specific requirements of your company.
18. I only need a module in the Customized software version, what is the pricing policy for my requirement?
Customize versions you can choose to use one or more modules. So, with your needs we can fully satisfy. Please contact us for further information about the program and price for your needs.
19. I'm doing good with EFFECT Customized product, I want to deploy the software to other branches and other companies of mine, so can the prices be reduced by the Standard software version?
- Prices will be reduced but not by product packaging for the products you are using Customize and products almost exclusively applied to the systems of your company.
- If a new company branch or ask your own business in addition to business 've customize the software you are using, you can purchase products already Customize EFFECT new company. But to be discounted, there must be commitment on the contract is not required to modify the software and will be used as the status quo.
20. My company hasn’t used up all the modules of EFFECT Standard2 and EFFECT Standard2+ because we are not a manufacturing business, can I buy a few modules only and get discounts?
- With EFFECT Standard2, EFFECT Standard2 + you can choose to purchase one of two packages: there are Pricing modules or no Pricing module.
- With EFFECT Standard version, you can not buy a couple of modules but the whole version.
- In case you only need a single or few modules you have to purchase the Customized product line.
21. Why does the price of the customized product line is so much higher than that of the Standard product line?
- Because when you buy Standard products, the software deployment costs are manual focus and therefore the cost of software NCC will drop. Since then the price reduction software while ensuring correlated with total cost (including the cost of software development) for NCC.
- Currently the software product on the market is largely competitive products packaged together is fierce. This is also the reason for selling packaged software prices low.
- Customized software high price is largely due to the service element. NCC software staffing to develop and modify software delivered on demand. This work is time-consuming and cost. Besides the modifications are "private enterprise" probability is very little use, since the price will be higher (because the single sales - just for one business / project specific.)
- Price high but customize software for large enterprises, the cost is also much lower than what businesses benefit from the use of software customization. Thus, the price will be higher customized software for small businesses, but low for large enterprises. This explains why the bundled software is more appropriate for small businesses and software customization is more appropriate for large enterprises.
22. I want to buy customized product, but my present needs are within Standard products only, do I entitled with any kind of discount?
- You will receive a discounted price but the price will not be equal to that of Standard versions because the discounts are only here are due to your low customization needs. Very likely it will arise during deployment and EFFECT will have to customize your product then.
- If your needs are within Standard products, it’s best for you to buy Standard products to reduce costs, because later you can still upgrade to a compatible customized version.
23. How does EFFECT perform customer service remotely?
- With Standard products: Services will be mostly fixing software errors (if any), manual or find errors in input data customers. With versions EFFECT Small and EFFECT Standard customers will be supported over the phone or online chat, in case the customer has not been handled our support services take place at the cost of 500,000 VND / 1 session (plus the cost of accommodation and travel). With version Standard2 EFFECT, EFFECT Standard2 + in addition to support via phone or online chat can support with remote access tool (using tools like Team Viewer, Log me print ...) and staff will EFFECT Control your computer to fix, update software or find the errors in the data. Thus, the product packaging needs to take place most would not arise.
- With Customized products: During the software implementation, there is always one technical staff availabe at customer’s office for favorable support. During the warranty period, the repair and maintenance of software errors in the customize section directly on the customer's server can also perform remote programming code as placed on the customer's server. In case of force majeure such as: Do not be accessed remotely by connecting lines do not need or problem directly exchange time last overcome the staff responsible EFFECT will catch the customer base to solve decision.
24. What should I do if I want to use EFFECT-Standard?
Very simple, you should follow these steps:
- You go to menu Download to download EFFECT Standard version and the installation instruction file.
- Set up the software immediately after downloading. The installation takes place simply by the right-clicking. The installation program will do all the work as set fonts, software run icon…
- Run the software and enjoy EFFECT Interactive Help
